Products are returnable within the applicable return window if they meet the following conditions:

• Physically damaged, missing parts or accessories, defective, or different from the description on the product page.
• The product was not damaged while in your possession.
• Returned in original condition, including box, MRP tag, user manual, warranty card, and accessories.

You may return a product under the following guidelines:

• If unused and returned within 10 days of delivery in its original packaging.
• Contact customer care if you discover any damage upon opening the packaging.
• Products damaged while in use do not qualify for refund or replacement (address product warranty with the respective brand).

We arrange for the return through courier collection if:

• You contact our Customer Care within 10 days of receiving the product.
• Our team collects the product from your delivery address and provides a docket number for future reference.

Refunds are issued once the product is received and inspected. The refund process depends on your payment method:

• Credit Card/Net-Banking refunds are credited to the original payment account.
• Refunds are typically processed within 4 working days.

Note: We are not responsible for delays in credit to your cardholder's account, as that is managed by your issuing bank.

To cancel your order or services, contact us via the Contact Us link.

• Requests must be submitted at least 7 business days prior to the end of the current service period.

Need help? Contact us:

• Email: help@vikifurniture.com
• Phone: 08072980052