FAQ
Frequently Asked Questions
Q: Do you offer a delivery and assembly service for your furniture?
A: Yes, we offer a delivery and assembly service for our furniture products. Our team of trained professionals will handle the delivery and assembly according to the manufacturer's instructions.
Q: Can I return or exchange a furniture item if I don't like it?
A: Yes, you can return or exchange a furniture item if you are not satisfied with it. Please refer to our Refund and Return Policy for more details.
Q: Do you offer any guarantees or warranties on your furniture?
A: Yes, we offer a 1-year warranty on all of our furniture products. This warranty covers any defects in materials or workmanship, and we will repair or replace the item at no cost to you.
Q: Can I cancel my order if I change my mind?
A: Yes, you can cancel your order if it has not yet been shipped. Please contact us as soon as possible at [support@vikifurniture.com] to request a cancellation. If your order has already been shipped, you may still be able to return it for a refund. Please refer to our Refund and Return Policy for more information.
Q: What materials do you use in your furniture?
A: At Viki Furniture, we use high-quality panel-based materials that are known for their durability, sustainability, and modern appeal. Our goal is to provide stylish, functional, and long-lasting furniture for your home or office.
Q: Do you offer custom furniture options?
A: Yes, we offer contract manufacturing services for clients with specific furniture requirements. Contact us to discuss your custom furniture needs and specifications.
Q: How can I track my order?
A: Once your order is shipped, you will receive an email or SMS with the tracking details. You can also log in to your account on our website and view the order status under “My Orders.”
